The Buy-Back Program

**IMPORTANT NOTICE**

PIMSLEURMARKETPLACE HAS MOVED OFFICE LOCATIONS. Please send your courses to the following address to ensure delivery. We are not responsible for lost items sent the the wrong location.

PIMSLEUR MARKETPLACE BUY BACK OFFER

1810 Cabellaro Dr
Ammon, ID 83406

In an effort to make learning a new language with Pimsleur more affordable, so we have created a Pimsleur Buy-Back Program. In this program, we purchase your used Pimsleur Comprehensive courses from you then give you either a credit toward purchasing the next level or another language or simply issue you a refund. Even if you didn't purchase from us, we want your used courses!

Your participation in this program is voluntary. You are not required to participate.

Participation in the program indicates that you have completely read and agree to the terms and conditions listed below.

You are more than welcome to return more than one course to receive a larger credit on your purchase or a larger refund.

If you purchased your course from us:
Comprehensive Course Credit - $100.00
Comprehensive Course Refund - $100.00

If you purchased your course from another company:
Comprehensive Course Credit - $90.00
Comprehensive Course Refund - $80.00

Example: If you purchased Spanish Comprehensive level 1 and want to purchase level 2, simply send back the level 1 and receive a $100.00 credit toward the purchase of level 2. That means you get the Comprehensive Level 2 for only $59.95 + s/h!!

The Rules
We do not accept:

Cassette or bookchip (SD Card) courses
Courses with missing cases (CDs only)
Conversational, Instant Conversation, Basic, Quick & Simple, or Plus Courses
Courses that are not the most-recent edition (Click here to find out if your Pimsleur Course is the most-recent edition)

Deductions

We accept courses in less than good condition with following deductions:

Missing, torn, or ruined reading booklet - $10
Missing or scratched discs - $10 per disc (3 discs maximum replacement)
Courses that smell of cigarette smoke or pet odors - $25 per course
Courses with damaged or warped cases- $25-$50 deduction
Because we resell your used courses to other customers, courses that are not cleaned (covered with dust or other grime) - $10 cleaning fee

In other words, keep the courses in good condition while you have them and when you're done, send the entire course contents to us and you'll receive a full credit.

**Important**
Courses that arrive to us in unacceptable condition, not meeting the above criteria, will not be accepted, no credit will be given, and the course will not be returned. You need to fill out the Buy Back Submission Form and include it in your shipment. If the form is not received with the return, the return will not be accepted. If you receive a course from us and feel that it might not meet our expectations when you return it, please contact us.  You will be given a verification number to provide to us when you return the course so that we know that you contacted us immediately to report a problem. If you return the course to us and you don't have this verification number, the deductions will be your responsibility. This verification number will not be issued beyond 14 calendar days from the date that you receive the course. Also, we suggest, for your protection and ours, that when sending the courses to us, you put a tracking number on the package to verify that the shipment did arrive. We are not responsible for lost items with no tracking number. If courses are damaged during shipment to us, it is the responsibility of the sender to make any claims with the freight company.

Mailing Tip:
The Pimsleur cases often times do not hold the CDs in place very well.  Unless the cases are packaged within the box in such a way that the case won't bounce around inside the box during shipment, often times the CDs will become dislodged and scratched during shipment.  Package the CD case so that the case will not bounce around inside the box. If the case isn't packaged well, this can result in deductions for scratched and ruined CDs.

We also highly discourage the use of shipping your course(s) in envelopes (whether padded or not) or just wrapping your course in paper. We highly recommend using boxes for shipment.

Participation
If you would like to participate in the buy-back program, there is no need to call to notify us that you will be sending your course to us. Simply print out the submission form below, and follow the instructions on the form. There is no time-limit on returning your courses.  As long as the course is the most-recent edition when you send it back, you can take as long as you need. Once Simon and Schuster releases a newer edition of your course, you have a 6-month grace period to send the older edition back to us if you originally purchased the course from us.

Refunds
We have two options for sending your $100 refund:

1 - Credit Card Refund - We can refund the credit card that you used to make the original purchase. If you choose this option, courses must be returned to us and processed by us within 60 days of the date of the original credit card transaction. Please allow 5 business days for processing. If you request a refund to your credit card but the course is received and processed after the 60-day period, the payment will automatically default to a check refund and you must follow the applicable rules for a check refund.
2 - Check refund - We can send you a check by postal service. If you are requesting a refund check (not a credit card refund), in an attempt to reduce errors in issuing the refund check, we require that you contact us by phone to verbally verify your address information before we send your check. Please allow 5-7 business days after we receive the course to contact us to confirm your address. Check refunds that are not claimed within 3 months will be forfeited and the item(s) sent back will not be returned - no exceptions.

If you are requesting a credit to your credit card, there is no need to contact us to verify your address information.

Please send your course(s) to:

Pimsleur Marketplace
Buy Back Offer
1810 Cabellaro Dr
Ammon, ID 83406

Buy Back Submission Form
Please print and fill out this form to include with your buy-back shipment. Your return will not be accepted without this form completed. You will need the Adobe Reader to view the form.

Frequently Asked Questions About the Buy Back Program

I don't want to lose any time in my studies. Can I purchase the next level before returning the current level?
Yes. The best way to accomplish this is the purchase the next level and then we can refund the $100 for your return to the same credit card you used to purchase the next level. You can send back the courses at any time. We don't need to receive the current level before sending the next.
Do you have a preferred method of receiving shipments?
No. You can send the course by USPS, FedEx, UPS, or any other method. The only recommendation that we have is to put a tracking number and insurance on the package. We cannot be responsible for lost or damaged shipments.
Can I buy another language or another product that you sell (Linguaphone) with my credit?
Yes. You can use your credit toward any purchase that you'd like.
If I didn't purchase my course from you, can you still send the payment to my credit card?
No. We can refund to credit cards only if (a) the course was purchased from us and (b) if the course is returned, received, and processed within 60 calendar days of the date that your credit card was originally charged.
Do you purchase the Plus courses, the Compact courses, or Basic as part of your program?
No. We purchase only the Comprehensive level courses (16 discs, 30 lessons).
Do I have to return my course within 60 Days?
No. If you want your refund returned to your credit card, you do. Otherwise, you have as long as you want to return your course as long as it is the most-recent edition. We will then issue you a check in the mail.

Updated 11/06/07